Careers

QUALIFICATIONS

Position Summary          

This position assists Catering Manager in overseeing all Catering Functions to include, coffee breaks, buffets, plated and reception events, offsite caterings, backstage catering; any and all functions serving any food & beverage items.

Essential Duties & Responsibilities

• Participates in training of all servers, and works alongside them with a hands-on approach.
• Position requires extensive interaction with clients and employees
• Assists in maintaining labor costs to budgeted goals.
• Assists in maintaining all banquet equipment, cleanliness, regular inventories and annual maintenance.
• Must be creative in designing buffets and event décor.
• Attention to detail and consistency in every aspect of service is a must.
• Responsible for all food and beverage signage for catering events.
• Fulfilling the service per each Banquet Event Orders (BEO), as well as Catering Department Service Standards.
• Daily contact with Catering Manager and Catering Staff. Frequent contact with Event Services Department staff, Senior Catering Manager, Catering Sales Manager, The Director of Catering and other SMG employees.
• Other duties as assigned.

Supervisory Responsibilities

• Responsible for interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources department; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High School or GED Diploma.
• At least four years of industry experience and/or education in hospitality management. Experience in a banquet facility servicing meals for large events is preferred.

Certificates, Licenses, Registrations

• Current Tulsa County Food Handlers Permit and Oklahoma ABLE Commission Liquor License.

Skills and Abilities

• A strong communicator: be able to communicate effectively both verbally and in written format to management and staff as well as to all types of clients.
• Organized, able to prioritize, and have strong time-management skills.
• Fast-paced and able to multi-task with a strong recall memory in order to achieve and maintain high levels of guest satisfaction.
• Positive and able to motivate all staff to offer hospitality service which exceeds guests’ expectations.
• Experience in event planning and/or conference planning.
• Able to work a flexible schedule, including weekends and holidays.
• Advanced oral and written communication skills.
• Strong orientation to customer service, and ability to work with other staff members in the facility.
• Able to work independently, as well as a team player.
• Result-oriented individual.
• Ability to undertake and complete multiple tasks.
• Able to be creative with buffet presentations, and maintain a quality product.
• Knowledgeable about food safety and basic health code policies and procedures.

Computer Skills

• Operate a personal computer using Windows, Office and other standard office equipment.
• Excellent computer skills to include: Word, Excel, PowerPoint, and Publisher.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed for events.
• The employee must occasionally lift and/or move up to 50 pounds.
• This position requires minimal stooping and lifting, but substantial walking. Must be able to stand or sit for long periods of time.

NOTE:  The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.